How could Google be so totally unprepared?

Despite their secret and evil intent to rule the world, I've always thought Google was an amazing company that made the world a better place. I also thought "Man, those guys are smart."

But now, a recent article casts them in a light that makes Google appear to be retarded, at least when it comes to phones.

Did the big brains at Google anticipate the inevitable challenges that awaited them upon their release of the Nexus One? Apparently not. GOOGLE DID NOT EVEN SET UP A CUSTOMER SERVICE LINE FOR CHALLENGED CUSTOMERS TO CALL!

The story below says it all.

Google's Nexus One Customers Are Not Feeling Lucky

A week after the release of its new Nexus One smartphone, a near-total failure in tech support has proven Google ill-equipped to deal with the problems of selling its own phones. Over the past few days, Nexus One message boards have been inundated with unhappy users unable to configure their new phones, track orders, or worse, get in touch with customer service representatives. While Google did set up a help website for Nexus One users, tech support is largely self-driven, John Paczkowski notes at Digital Daily, and although this may work with free services like Gmail, customers are way less sympathetic to bad service if they've just shelled out up to $529 for a phone. At the moment, there's no dedicated phone line for tech support. Last Friday, Google executive Andy Rubin acknowledged that company has to "get better at customer service," but according to Paczkowski, there isn't a good plan in the works yet.